IT Support Specialist

About platform Insurance

IT Support

At its core PLATFORM focuses on delivering solutions to their clients which provide protection, reliability, opportunities for growth and a strategic advantage to their business.  We believe when we deliver on these key principles a foundation for a strong business relationship is built.

Job description

How you will Impact PLATFORM

The successful candidate will provide service excellence to our team by supporting colleagues. We are looking for professionals who want to join an exciting, fast paced environment with a strong learning culture with a focus on overall development.

How you will be Successful

  • Provide technical support for staff, at the office and working remotely
  • Coordinate problem solving with vendors and escalate issues to IT management when necessary
  • Troubleshoot and resolve issues with hardware, including Windows laptops, audio/video devices, print devices, displays, and accessories
  • Set up and configure devices for staff

Education, Experience, and Qualifications

  • Computer science degree or network administration diploma and at least 3 years of IT support experience in a corporate setting
  • Windows certifications for supporting Windows and networks in an enterprise environment (Active Directory, TCP/IP)
  • Experience supporting Office 365 apps (Outlook, Word, Excel, etc.) and cloud services (OneDrive, SharePoint, Teams)
  • Experience supporting Adobe Acrobat (PDF editing and creation) and iPhone iOS, along with familiarity with MDM solutions
  • Experience providing remote support (over the phone, via screen share)
  • Able to communicate clearly, verbally and in writing, with non-technical staff
  • Strong documentation and discovery skills
  • Insurance brokerage experience, preferred
  • Familiarity with Applied Systems apps (Epic, CSR24, Policy Works), Adobe Creative Cloud, WordPress, video conferencing solutions and equipment, networking equipment, preferred
  • Driver’s license and access to vehicle, preferred

What we can Offer

PLATFORM offers competitive salaries and benefit plans. As an equal opportunity employer, we value diversity in the workplace. PLATFORM was acknowledged as one of the insurance industry’­­s top workplaces in 2020 by Insurance Business Magazine. PLATFORM has ranked among the fastest growing companies across all industries in Canada for the past 3 years.

How to Apply

Thank you for your interest. Please forward resumes to

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