Industry legislation is routinely updated to help customers better understand what they can expect from insurance industry members. PLATFORM believes in transparency and continues to meet or exceed the principles and standards required by these agencies and policies.

Additional information about updated policies is included below. We encourage all PLATFORM customers to review these documents at their convenience. Should you have questions, please contact your PLATFORM team members directly.

Canadian Insurance Services Regulatory Organizations “Principles of Conduct for Insurance Intermediaries”

The Canadian Insurance Services Regulatory Organization (CISRO) is a forum of Canadian regulatory authorities who are dedicated to consistent qualifications and conduct of business standards for insurance intermediaries. The mission of this organization is to collaborate on initiatives that support a consistent approach to consumer protection through the regulation of insurance intermediaries.

Earlier this year the CISRO published the “Principles of Conduct for Insurance Intermediaries” to help ensure the fair treatment of customers in the life & health and property & casualty insurance sectors. This document outlines minimum regulatory conduct standards and common regulator expectations for all insurance intermediaries regarding the fair treatment of customers.

PLATFORM meets or exceeds these requirements as part of our corporate service standards. Click on the link below to view this document. Please contact your account management team if you have any questions.

Principles of Conduct for Insurance Intermediaries

RIBO Consumer Rights Fact Sheet

The Registered Insurance Brokers of Ontario (RIBO), Ontario’s governing body for the conduct of licensed insurance brokers in Ontario, has issued an update with facts about registered insurance brokers and information about customers’ rights and obligations throughout the insurance process. These principles apply to all insurance brokers across Canada.

PLATFORM is proud to announce that we meet or exceed each of the principles noted and trust these standards are reflected in the service our clients receive from us.

To view these documents, click on the links below which provide access to versions in both English and French. If you have any questions about either of these documents, please contact your account team members.

Fact Sheet about Your Registered Insurance Broker – ENGLISH
Fact Sheet about Your Registered Insurance Broker – FRENCH